If you’ve got a question, then there’s a good chance we’ve got the answer here for you. If we don’t, then contact our customer service department at customercare@pleasurecabana.com and we’ll do our best to find the answer for you!

How is my order shipped?
All orders are shipped in either a plain brown box or a padded business envelope, depending on your items. The packaging is completely anonymous with just your address and ours. Because Pleasure Cabana is a very recognized name, we use an alias on the return address label to protect your privacy.

Do you ever substitute items?
Occasionally our manufacturers may discontinue or re-design a product we feature on the website. In those cases, we may substitute a similar item of equal or greater retail value in your order. All substitutions are covered by our 100% Customer Satisfaction Guarantee.

What shows up on my credit card statement?
The name “Pleasure Cabana” will never appear on your credit card statement. We are listed as “PC” instead.

Why can’t I select Priority or Express Mail for shipping?
Priority and Express Mail are provided solely for orders to be delivered to a P.O. Box as a way to give those customers a faster option than standard delivery.

Do I need to sign for my order?
All orders over $250 automatically require a signature, regardless of delivery method. Pleasure Cabana might ask for a signature if you are reshipped an item or order. FedEx requires signatures for items over $100 and when you reshipped an item or order.

How do I ensure that I get  Pleasure Cabana e-mails in my personal inbox?
To make sure you continue to receive Pleasure Cabana e-mails in your personal in box (not bulk or junk folders), please take a moment to add pleasurecabana@deals.pleasurecabana.com and customercare@pleasurecabana.com to your e-mail address book.

Can I create an account & not get promotional emails & catalogs?
Yes, you can. After creating an account, go to the Manage My Email and Catalog Notifications section. Click on the email link and select “Opt Out” and hit the Submit button. Then click on the catalog link and select “Do Not Mail” and hit the Submit button.

Will you sell my personal information?
Pleasure Cabana will never sell your personal information. There are times, however, when we might share some of your information with shipping, credit-card processing and other third-party companies to improve customer service and satisfaction. You can learn more by reading our Privacy Policy.