Returns

Our 100% Satisfaction Guarantee 

We understand that returns are sometimes necessary for a wide variety of reasons. As part of our ongoing mission to provide the best customer service possible, Pleasure Cabana is proud to be one of the few adult retailers to accept customer returns.

Under our 100% Customer Satisfaction Guarantee, you can return any item on the site for any reason whatsoever during the first 30 days of ownership. Our customer service representatives will work with you to come up with the best solution for your situation by: replacing the original item, substituting a similar item in its place or refunding your money.

If an item does not perform because of a manufacturer’s defect, then return it to us. We’ll replace it without charge.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return any item for any reason whatsoever. Our customer service representatives will work with you to find the best solution for your situation by: replacing the original defective item or providing a refund. Refunds are provided as a credit card refund, or Paypal refund. Return shipping labels will not be provided for the 100% Satisfaction Guarantee.

All product returns require a Return Merchandise Authorization, (RMA) number.

To use our guarantee program, Click Here to Contact Customer Service.

Do not repackage the order and return it to the “shipped from” address.  Your refund will be processed as soon as your items are received.